At Grocifresh Supermart India Pvt. Ltd, we aim to deliver your orders quickly, safely, and hassle-free —
whether it’s a digital download or a physical product shipped to your doorstep.
Please review our shipping details below:
📦 1. Shipping for Physical Products
Processing Time:
All orders are processed within 1–3 business days after payment confirmation.
Custom or bulk orders may take 3–7 business days, depending on design approval and printing requirements.
Delivery Time:
Domestic (India): 3–7 business days after dispatch.
International: 7–14 business days, depending on destination and courier service.
Shipping Partners:
We work with trusted courier partners such as Delhivery, BlueDart, DTDC, and
India Post for domestic deliveries, and FedEx / DHL for international shipments.
Tracking Information:
Once your order is shipped, you’ll receive a tracking link via email or WhatsApp to monitor delivery progress.
Shipping Charges:
Free shipping may be available on select orders or offers.
Standard delivery charges are calculated based on weight and destination and displayed at checkout.
💻 2. Digital Product Delivery (E-Invites, Templates, Custom Designs)
Instant Downloads:
Ready-made digital products are delivered instantly via email or a secure download link after payment.
Custom Designs:
Personalized digital designs are delivered via email, WhatsApp, or Drive link within 24–72 hours, depending on complexity. You’ll be notified once your final design or video is ready for download.
No Physical Shipment:
Digital products do not involve physical shipping or delivery charges.
🌍 3. International Shipping
We ship worldwide to most major countries.
Shipping charges and delivery times vary based on destination and courier availability.
Customers are responsible for any customs duties, import taxes, or local fees applicable in their country.
🧾 4. Address & Delivery Issues
Please ensure your shipping address and contact number are entered correctly during checkout.
We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
In case a package is returned due to delivery failure, we can re-ship it (additional shipping cost may apply).
🚫 5. Delays Beyond Our Control
While we strive to deliver on time, external factors such as weather conditions, courier delays, holidays, or customs clearance may affect delivery timelines. We appreciate your patience and understanding in such cases.
📞 6. Contact Us
For any shipping-related queries, please reach out to our support team:
📧 Email: contact@bigframes.in
📞 Phone/WhatsApp: +918700082245
🕓 Working Hours: Monday – Saturday, 10 AM – 6 PM
💬 Note
We’re committed to ensuring that every order — digital or physical — reaches you smoothly. If you face any issue, our team will gladly assist you to resolve it promptly.
