At Grocifresh Supermart India Pvt. Ltd, we truly value your trust and satisfaction. We take pride in delivering high-quality digital and physical products designed specially for you. Please take a moment to review our cancellation and refund guidelines below.
📦 1. Shipping for Physical Products
For Physical Products:
Orders can be canceled within 24 hours of purchase or before shipping, whichever comes first.
Once your order is shipped or printed, cancellation will not be possible.
To cancel your order, please contact us at contact@bigframes.in with your Order ID.
For Digital Products (e.g., E-invitations, Templates, Custom Designs):
Once the design process or file delivery has begun, cancellations are not permitted.
If you placed a duplicate order or made a mistake, contact us immediately. We’ll review and process a suitable resolution.
💰 2. Refund Policy
For Physical Products:
Refunds are only applicable in cases where:
1- The item is damaged or defective
2- The wrong product or design was delivered
To be eligible, you must notify us within 48 hours of delivery and share unboxing photos or videos for verification.
Approved refunds will be issued to your original payment method within 5–7 business days.
For Digital Products:
As digital goods are non-tangible and instantly accessible, refunds are not generally offered once files are delivered.
However, if you encounter a technical issue (e.g., file error or wrong file received), we will provide a replacement or full refund after verification.
🔄 3. Exchange Policy
For Physical Products:
Exchanges are accepted for size, color, or minor design variations within 7 days of delivery, provided the product is unused and in original condition.
Additional shipping costs may apply.
For Digital Products:
We don’t exchange digital files, but we’re happy to make minor edits or revisions to ensure you’re fully satisfied.
🚫 4. Non-Returnable Items
The following are not eligible for cancellation or refund:
Personalized/custom-made products
Digital downloads once delivered
Final sale or clearance items
Gift cards and discount vouchers
📦 5. Order Not Received
If your order hasn’t arrived within the estimated delivery period:
Contact our support team with your order details.
We’ll coordinate with our courier partner, and if confirmed lost, we’ll issue a replacement or refund promptly.
📞 6. Contact Us
For any cancellation or refund-related questions, please reach out to us:
📧 Email: contact@bigframes.in
📞 Phone/WhatsApp: +918700082245
🕓 Working Hours: Monday – Saturday, 10 AM – 6 PM
💬 Note
Your satisfaction is our priority. We’re always happy to assist and ensure a smooth experience. Please check product details carefully before ordering, especially for personalized or digital items.
